I have ordered from Estori in the past and love my pieces, just as I loved this charm. This time though, around I had to pay unexpected duties when the package was shipped that I have not had to with past purchases. I wish there had been a clearer note of this so I could have not gone through with the purchase yet.
However after voicing my confusion, Jac reached out to me and informed me that she’s made the disclaimer about customs fees a bit more clear for future customers. Though I did not expect to pay additional fees and was initially a bit put-off, Jac’s care and attention made my experience much better. Her customer service was exemplary.
Estori’s amazing pieces, and Jac’s commitment to providing a great customer experience have further solidified me as a continuing customer.
Hi Arpan - I'm really happy we could resolve things, and I appreciate your continued support. Thank you again for your kindness and respectful approach in voicing your concerns. Customers like you motivate me to keep creating and improving my business!
Eye of Elena Charm
Love it ! So beautiful and dainty.