Shipping & Delivery

 

We currently ship to most countries around the globe, excluding the EU.

Due to new GPSR rules, we can no longer ship into European countries. See more info here.

 If you don't see the shipping rates for your country when checking out, get in touch and we can potentially add yours to this list!

EXPECTED DELIVERY TIMES

We aim to pack and despatch orders within 48 hours of purchase. It may take longer during peak periods or following a launch. 
If you have entered the wrong shipping address on checkout, please contact us ASAP at help@estoricollective.com

Australia (Domestic): 2-10 business days

Rest of the World (International): 5-14 business days

 PARCEL NOT DELIVERED?

Please note Estori is not responsible for parcels that are lost in transit, lost, stolen or misplaced by delivery partners. We are only responsible for ensuring the item is packaged and handed over to our delivery partner. This is because we don't have control over what happens once it leaves our hands.

If your parcel has been lost or stolen, we recommend contacting both AusPost and the local carrier they use to deliver to your location, as they will be better placed to assist you in claiming reimbursement (if applicable) or finding a lost item.

 

CUSTOMS FEES & DUTY

Any import or customs taxes are are the buyers responsibility. Please check your individual country's policies before purchasing to avoid unexpected fees.

More Information can be found on our Import Duties & Fees page. 

 

QUESTIONS?

For anything else, please contact us at help@estoricollective.com at anytime if you have any further questions about our policies.