Pre-order Information
Starling Pre-order Updates
General Information
Generally speaking, once a preorder window is closed, it should take roughly 8-10 weeks from start to finish, from meticulously crafting your pieces to receiving the stock and having your order lovingly packed and on its way to you!
There is a 2 week cooldown period after a pre-order window closes, in case you change your mind, before we commence crafting your piece. Please check the Cancellation and Refund Policy below for more information.
We will always aim to provide the most accurate lead times possible, and in some cases, it may take longer (or shorter!) than originally expected.
If there is an unexpected delay to your order, we will let you know via email as soon as possible and answer any queries as quickly as we can.
Purchasing in-stock items with your pre-order?
If you decide to purchase an in-stock items at the time of pre-order, we will always hold onto your in-stock item and send all items together once your pre-order is completed - to save you from paying twice for shipping.
If you would like your in-stock items sent first, please send an email to help@estoricollective.com.
We will charge/not charge shipping costs as below:
Total order value below $150USD
Regular shipping cost to be paid twice, once for the in-stock shipment, and once for the preordered piece(s).
Total order value above $150USD
Free shipping for both shipments.
Cancellation and Refund Policy
You can claim a full refund up to 2 weeks after the pre-order.
After 2 weeks, there will be a $20 USD cancellation fee - to cover the resources and labour which have already been committed to crafting your pre-order.