Refund & Exchange Policy

We do not provide refunds if:

• You changed your mind. This includes sizing issues, as we cannot re-sell returned items. Please ensure you check the size measurements before checking out;
• You were unaware of tariffs/duties when placing your order. We cannot cover re-send costs if your parcel is returned to us by Customs for unpaid duties.

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Is your item is damaged or faulty?

We can fix that for you! Please see more information here.

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Ordered from the EU?

If your ordered from the EU, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To exercise this right, use the withdrawal option available through your order or customer account, or contact us at help@estoricollective.com before the 14-day period expires. 

After notifying us, you must return the item within 14 days. You are responsible for the cost of return shipping, including any customs charges or duties associated with returning the goods to Australia. Once we receive the returned item, we will refund your order amount. 

This right does not apply to personalised or custom-made items, or where another legal exemption applies.