Pre-order Information
Current Pre-order Updates
How long will my pre-order take?
Once a preorder window is closed, it will take roughly 8-10 weeks from start to finish the item. From there, shipping from us to your doorstep is about 8-10 business days.
In some cases, it may take longer (or shorter!) than originally expected.
If there is an unexpected delay to your order, we will let you know via email as soon as possible.
Cancellation and Refund Policy
You can cancel your pre-order up to 2 weeks after the pre-order window ends.
After 2 weeks, there will be a $20 USD cancellation fee - to cover the resources and labour which have already been committed to crafting your pre-order.
Purchasing in-stock items with your pre-order?
We always hold onto your in-stock items and then send your entire order together after your pre-order is completed. This saves you from paying twice for shipping.
If you would like your in-stock items sent first, please send an email to help@estoricollective.com. Shipping costs are as below:
Total order value below $150USD
Regular shipping cost to be paid twice, once for the in-stock shipment, and once for the preordered piece(s).
Total order value above $150USD
Free shipping for both shipments.