Shipping & Delivery
We currently ship to most countries around the globe, excluding the EU.
Due to new GPSR rules, we can no longer ship into European countries. See more info here.
If you don't see the shipping rates for your country when checking out, get in touch and we can potentially add yours to this list!
EXPECTED DELIVERY TIMES
We aim to pack and despatch orders within 48 hours of purchase. It may take longer during peak periods or following a launch.
Australia (Domestic): 2-10 business days
Rest of the World (International): 5-14 business days
If you believe you have entered the wrong shipping address on checkout, please contact us ASAP at help@estoricollective.com
CUSTOMS FEES & DUTY
Any import or customs taxes are are the buyers responsibility. Please check your individual country's policies before purchasing to avoid unexpected fees.
More Information can be found on our Import Duties & Fees page.
PARCEL NOT MOVING?
We understand that tracking your order can be stressful, which is why we now offer a delivery guarantee.
If your parcel has been stuck in transit and not yet marked as delivered 30 days after your item was dispatched by us, let us know and we'll organise a replacement.
Simply send us an email at help@estoricollective.com with your order number or tracking code.
QUESTIONS?
For anything else, please contact us at help@estoricollective.com at anytime if you have any further questions about our policies.