Hi Selina! Thank you for your feedback. To be fair, it's actually not cheap - I used 925 Sterling Silver and a a 2.5micron layer of gold coating (to meet US and French standards), so it's one of the more expensive pieces in my store to produce. Mandy and I designed it to be very dainty and delicate, moreso than most of the other pieces that I sell. In saying that, I appreciate that you felt otherwise, and I will be aware of that when designing any future pieces. The charm definitely should not have fallen off, so I have just emailed you with some options to fix the situation. I appreciate all your time and support, so hopefully I can offer something you will be happy with. All the best! Jac